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Upon booking with Residential Estates Ltd and or signing a contract you are deemed to have read in full and accepted the following Terms and Conditions:
Enquiries can be made via email to reservations@residential-estates.co.uk
ID must be given before check-in in the form of a valid passport or a current driving licence.
Please note, due to the recent government updates in relation to COVID19 any guest displaying symptoms should not travel, please contact us should you start displaying symptoms prior to your arrival date.
Should you start to display symptoms during your stay you should notify us immediately and then return home to self-isolate. Should you be unable to travel back home and you need to remain in the property to self-isolate longer than the requested stay, we reserve the right to charge for any extra days required to stay in the apartment to comply with the Governments recommendations.
Please also note as per government guidelines no more than one household can stay together in one apartment, by continuing with the reservation and signing the agreement you are confirming that there is no more than one household staying in the booked apartment.
Full payment is due in advance of occupation, 20% of the total reservation amount will be taken on day of booking the remaining balance is due 14 days prior to arrival. Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment we will send you confirmation of your booking via email. You may extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings.
Payment must be made in full, in advance by bank transfer or credit/debit card. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder. Guests must be over the age of 21 years.
Bookings for stays of 4 weeks or less must be paid in full at the time of booking (prior to occupancy).
Bookings for stays of more than 4 weeks are invoiced in 4-week blocks (28 nights). The first 4 weeks are due for payment at the time of booking. The next invoice (for the next 4 weeks) is due for payment no later than 21 days after check-in. Subsequent payments must be made every 28 days.
We reserve the right to take a holding deposit of £200 for any booking (per apartment) or Chester reservations and £300 per apartment for Manchester reservations, this decision is made at our discretion.
Deposits are taken by way of a credit/debit card and is refunded once all keys and fobs are returned and the apartment is checked over for damages.
All bookings are non-refundable, if cancelled within less than 14 days prior to commencement date. No refunds will be made for non-arrivals. Failure to complete and return the booking form with valid photo ID, and/or the required security deposit is considered a non-arrival.
Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.
IF WE CANCEL YOUR BOOKING
In exceptional circumstances it may be necessary for us (Residential Estates Ltd) to cancel a booking, in the event of this we shall make all reasonable efforts to offer a suitable alternative within our property portfolio, if we cannot offer alternative accommodation, we will provide a full refund for the dates we cannot accommodate.
Amendments to Bookings
IF THE GUEST AMENDS A BOOKING
If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the request(s) (please note that only the guest can amend any reservation changes if booked through an online travel agent) however the guest will be charged for any additional charges incurred. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building/car park fob replacement.
IF WE AMEND A BOOKING
Residential Estates Ltd reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or a similar development, this may however not always be possible, and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.
We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.
If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Residential Estates Ltd.
We reserve the right to add or remove any of its services without prior notice.
We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.
A travel cot can be provided and delivered to the apartment at an extra cost (agreed at the time of booking). This must be booked at least 48 hours prior to arrival. We cannot guarantee availability at short notice and cots can only be delivered within office hours (9am-5pm Monday-Friday). Cot beds are only provided for infants aged 12 months and under and you must supply your own bedding, pillow and duvet for the cot.
Extra bed linen can be provided at a cost of £20.00 per set. Extra towels can be provided at a cost of £15.00 per set.
Extra linen must be ordered within office hours (9am-5pm Monday-Friday) and can only be delivered within these hours providing reasonable notice has been given.
We do not provide any storage facilities for luggage or personal belongings, including post or packages.
We cannot under any circumstances accept any of these items. We do not provide keys to the apartment post boxes, the post boxes are checked regularly and if requested, post will be delivered to the apartment, otherwise it is returned. There is no mail forwarding service if the guest has checked out already.
The number of persons permitted to occupy each apartment is limited to the number of beds (i.e. a 1 bed sleeps two persons, a 2 bed sleeps four persons). The apartment cannot be re-let/sublet to any other group/party without the written approval of Residential Estates Ltd. Under no circumstances may more than the maximum number of persons specified in the apartment description, or the reservation, occupy the apartment.
We reserve the right to refuse admittance or terminate the stay in the apartment to the hirer and their party if they are in breach of this condition. We also reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected.
It is forbidden to provide your own bed(s) for additional guests above the maximum occupancy of an apartment.
The number of beds available for use within an apartment is restricted to the number of guests booked on the reservation (ie one guest may use up to one bed and two guests may use up to two beds only). It is not acceptable, without good reason, for guests to use numerous beds (ie two guests using three or four beds). We reserve the right to assume that additional guest/s have been given access to the apartment to sleep overnight and we reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected.
Check in is from 3.00pm (15h00). Checkout is 10am (10h00).
IN THE EVENT OF KEYS NOT BEING RETURNED, WE RESERVE THE RIGHT TO CHARGE GUESTS FOR LOCK REPLACEMENT, KEY REPLACEMENT, BUILDING FOB REPLACEMENT, CAR PARK FOB REPLACEMENT – £150 and a further £50 for the second set of keys.
If there is a delay in departing, Residential Estates Ltd reserves the right to charge for an additional night’s stay for every day the keys are not returned (in the case of long-term bookings, the guest will be charged until the end of the next payment cycle).
In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at the owner’s risk – we accept no responsibility for these items and reserve the right to remove and store them.
Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Residential Estates Ltd will not accept any liability for any items that go missing.
All guests are given one set of keys (and fobs etc) per apartment. For the continuing security of our guests and our properties keys are ‘restricted’ to ensure that no copies are made. Additional keys may be available subject to availability and an additional security deposit.
Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate amount. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions.
The apartments should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), or an excessive amount of time to return an apartment to its previous state (i.e. glitter) we will charge an additional fee of £150.00. If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.
We reserve the right to charge £250 (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment.
Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your departure, providing a detailed breakdown of the damage and where is possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items and that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.
Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent),fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us.
Most Residential Estates Ltd apartments have 1 allocated car parking bay, subject to availability; the space will be available from 3pm on the day of arrival and must be vacated by 10am on the day of departure unless otherwise agreed in writing at the time of the booking with Residential Estates Ltd. All additional cars must be parked in nearby pay & display parking areas, or other appropriate public parking spaces.
If there is a delay in departing, then Residential Estates Ltd reserves the right to charge for an additional night’s stay.
If vehicles are not parked in the correct allocated bay, any parking charges received are the responsibility of the vehicle owner.
We will not be liable for the theft of or damage to your vehicle or its contents.
We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore, you are advised to ensure you have appropriate insurances in place.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations.
As a result of events of ‘force majeure’. In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions, and all similar events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.
Regrettably no pets of any kind are permitted under any circumstances.
The client is liable for any infringement of this rule. Residential Estates Ltd has the right to terminate your stay, if they deem such behaviour has occurred. In the event of such a breach, no refund will be made if such behaviour is deemed to have occurred. A surcharge of £200 will be made if evidence of pets is discovered in the apartment.
The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Residential Estates Ltd reserve the right to terminate your stay if they deem such behaviour has occurred.
In the event of such a breach, no refund will be made, if such behaviour is deemed to have occurred and an additional fee of £300 will be charged. An additional fee of £150 will be charged for any extra cleaning to the apartment. The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at an extra charge to be agreed at the time of booking.
We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due & a fee of £300 will be charged.
Use of the apartments for any behaviour deemed by the management of Residential Estates Ltd to be inappropriate or illegal will result in the immediate eviction of all guests without refund and, where necessary, reporting to the local police force for further investigation.
Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our web site may link to other web sites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about apartments:
For further information on individual apartments please email: reservations@residential-estates.co.uk
Residential Estates Ltd often provide toiletries and condiments on arrival, these are complimentary and provided at the discretion of Residential Estates Ltd. Toiletries, condiments etc will not be replenished throughout the stay; it is not the responsibility of Residential Estates Ltd to provide such items.
As standard, Residential Estates Ltd will often (but is not obliged to) provide the following on arrival; Sample of washing up liquid, one toilet roll per bathroom, one dishwasher tablet, one jay cloth, one bin bag, selection of toiletries, complimentary condiments.
Residential Estates Ltd has implemented age restrictions that are detailed on our online travel agent listings with ‘justifiable objection’ in accordance with current laws regarding Discrimination. Guests are requested to ensure that they are above the appropriate age limits. Residential Estates Ltd are not responsible for ensuring that guests are above the minimum age limits for each property.
Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or apartment fee also indicates acceptance of these Terms and Conditions.
For more information on these terms & conditions please email reservations@residential-estates.co.uk or call 01244 343 355